Terms & Conditions


These terms and conditions, together with the information and policies made available on this website and any other documents referred in these terms and conditions (collectively, the “Terms and Conditions”), set out the legal terms that apply to your use of our website “grailwatch.com”, any of its sub-domains and any other websites operated by us or on our behalf (“our Website”) and the services (the “Services”) available through our Website.


Please read these Terms and Conditions carefully before you use our Website or use the Services. By using the Services, you are agreeing to all of these Terms and Conditions, as may be amended by us at any time and from time to time.


Our Website may contain links to other websites, which are not operated by us (the “Linked Sites”). We have no control over the Linked Sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.


When we refer to “we”, “us” or “our” in these Terms and Conditions, we mean Grail Watch Pte. Ltd.


When we refer to “you” or “your”, we mean you, the person using the Services.


When we use the word “writing” or “written”, it includes e-mails.


2. About Us


We are the Grail Watch Pte. Ltd. (UEN No. 202126014D), a company incorporated in Singapore. Our registered office is at The Mill, 5 Jalan Kilang, 04-01, Singapore 159405, Singapore.


3. Account


You may create an account on our Website to facilitate the placement of orders. If you create an account, you are required to provide information that is accurate and up to date. If incomplete or incorrect information is provided and/or you do provide the correct information in full within a reasonable time of our request, we may terminate the contract. We will not be responsible for supplying products late or not supplying them if you do not provide correct and complete information.


4. Orders


All orders are subject to acceptance and availability. Products in your shopping cart are not reserved and may be purchased by other customers.


You will be required to provide your personal information and payment details when placing an order. By placing an order, you warrant that the personal information and payment details provided by you are complete and accurate, that you are the person referred to in the information provided and that you are the owner of the credit card, debit card or PayPal account used.


Payment will be taken at the time the order is placed.


After you have placed an order, you will receive an acknowledgment email confirming receipt of your order. This email is an acknowledgment and does not constitute acceptance of your order. A contract for the purchase of the products will not be formed until we send you a confirmation email.


We reserve the right to refuse to process an order for any reason. If we refuse to process your order, we will provide you with a full refund of your purchase.


5. Pricing & Availability


While we endeavor to ensure that the prices of products stated on our Website are accurate, errors may occur.


If we discover an error in a product price in your order, we will inform you as soon as possible and give you the options to proceed with your order at the correct price or cancel it. If we are unable to contact you, your order will be automatically canceled. If your order is canceled and you have already paid for your order, you will receive a full refund.


Information on our Website may contain inaccuracies and errors from time to time. We reserve the right to correct any errors, inaccuracies or omissions and to change or update such information at any time without prior notice. We reserve the right to refuse to fulfill any orders that you may have placed based on information that contains errors or inaccuracies including, without limitation, out-of-date information regarding pricing, shipping, payment terms and return policies.


6. Products


We endeavor to be as accurate as possible in the description of the products listed on our Website. However, as the descriptions are based on information provided to us by the suppliers or manufacturers of the products (who remain responsible for them), we cannot guarantee that all descriptions are always accurate, complete or error-free.


The images of products on our Website are for illustrative purposes only. Your product may vary slightly from those images. Although we attempt to display the colors accurately, we cannot guarantee that your computer’s display of the colors accurately reflects the color of the products.


7. Supplier's Warranty


Your item may come with a supplier’s warranty. Please refer to the supplier’s warranty provided with applicable products for the relevant terms and conditions.


8. Access & Use of our Website


Access to our Website is permitted on a temporary basis, and it does not include any commercial use of our Website or its contents.


We reserve the right to withdraw or amend our Website without notice, and from time to time, we may restrict access to all or parts of our Website and will not be liable for any losses incurred as a result of restricting access.


When you visit our Website and/or submit an order, you are communicating with us electronically and you agree that all agreements, notices, disclosures and other communications that we send to you electronically satisfy any legal requirement that the same communications be in writing.


You must not use our Website in any way that:

(a) causes, or is likely to cause, our Website or access to it to be interrupted, damaged or impaired in any way;

(b) breaches any applicable law; or

(c) is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect,


You must not use our Website to send, use or reuse any material that:

(a) consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”;

(b) is illegal, offensive, abusive, indecent, defamatory, obscene or menacing;

(c) is in breach of copyright, trademark, confidence, privacy or any other right;

(d) is otherwise objectionable or injurious to third parties.


9. Privacy Policy


At Grail Watch, we are committed to maintaining your privacy. Our Privacy Policy details how we collect and use your information. Please read more about it here.


10. Intellectual Property, Software & Content


The intellectual property rights in all software and content made available to you on or through our Website remains our property or the property of our licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by us and our licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on our Website nor may you use any such content in connection with any business or commercial purpose.


You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by us or our licensors. No license or consent is granted to you to use these marks in any way. You must not create and/or publish your own database that features substantial parts of our Website (e.g. product prices and listings) without our prior written consent.


Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and images of third party products, services and/or locations featured on our Website are in no way associated, linked or affiliated with us and you should not rely on the existence of such a connection or affiliation. Any trademarks featured on our Website are owned by the respective trademark owners.


11. Indemnity


You agree to indemnify us and our directors, officers, employees, agents and affiliates, from any and all third party claims, liability, damages and costs (including, but not limited to, legal fees) arising from your use of our Website or your breach of these Terms and Conditions.


12. Disclaimer of Liability


The material displayed on our Website is provided without any guarantees, conditions or warranties as to its accuracy or completeness. Unless expressly stated to the contrary to the fullest extent permitted by law, we and our suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or in connection with the use, inability to use, performance or failures of our Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect our liability for death or personal injury arising from our negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.


13. Linking to our Website


You may link to our Website, provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.


You must not establish a link from any website that is not owned by you.


We reserve the right to withdraw linking permission at any time and, if we instruct you to remove a link to our Website, you must do so without delay.


14. Other Information


Variation: We shall have the right in our absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of our Website.


Severability: If any part of these Terms and Conditions is unenforceable, the enforceability of any other part will not be affected, and all other clauses will remain in full force and effect. So far as possible where any paragraph/sub-paragraph or part of a paragraph/sub-paragraph can be severed to render the remaining part valid, the relevant paragraph shall be interpreted accordingly. Alternatively, you agree that the relevant paragraph shall be rectified and interpreted in such a way that closely resembles the original meaning of the paragraph/sub-paragraph as is permitted by law.


Waiver: If you breach these Terms and Conditions and we take no action, or if we delay in taking action, that does not mean that we have waived our rights and we will still be entitled to use our rights and remedies.


Entire Agreement: These Terms and Conditions constitute the entire agreement between you and us and they supersede any and all earlier agreements between you and us.


Circumstances Beyond Our Control: We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations to you if such failure or delay is caused by an event outside of our control.

An event outside of our control means any act or event beyond our reasonable control such as acts of God, wars, terrorist attacks, embargos, riots, strikes, lock-outs, trade disputes, fires, floods, earthquakes or other natural disasters, break-down, inclement weather, interruption of transport, Government action or failure of public or private telecommunications or transport networks.

If such an event takes place and it affects the performance of our obligations to you, (a) we will contact you as soon as reasonably possible to notify you, and (b) our obligations to you will be suspended for the duration of the event. Where the event affects delivery of products to you, we will contact you to arrange a new delivery date after the event is over.


Governing Law and Jurisdiction: All matters relating to your order, use of our Website or these Terms and Conditions are governed by Singapore law. The courts of Singapore shall have non-exclusive jurisdiction over any dispute or claim relating to these Terms and Conditions.