Returns, Refunds & Exchanges

Refund Policy

With effect from 1 September 2024, we regret that we shall not be accepting any returns from all customers for all of our limited edition collaborative timepieces purchased after 1 September 2024. 

With regards to watches malfunctioning, kindly contact us within fourteen (14) days upon receipt of shipment, and we shall make arrangements to send the watch back to the respective brand for servicing. 

Exchange

All exchanges are subject to availability and limited to items of the same model, and all additional shipping costs and import duties incurred by the exchange shall be borne by the customer.  

The item must be in its original condition and inclusive of all packaging, documents, instruments, links, straps, buckles, tags, protective stickers, boxes, and warranties as shipped by us. 

Items must be returned without blemishes, dings, scratches, or any indication that the product has been worn or sized in any manner; Items that have tags removed or show obvious signs of wear shall be rejected for exchange.

If a replacement item is available, we will deliver the replacement item to you once your returned item has been received and accepted by us.

Please contact us at shop@grailwatch.com if you have further queries.

Pre-Orders