We accept returns from all customers for any purchase that meets our Returns Policy. With effect from 1 October 2023, buyers are responsible for shipping arrangement and will bear the costs of shipping and insurance.
You have seven (7) days from receiving your order to return, unless specified otherwise.
To return, please email us at email@example.com with the subject “Returns” and state in the body of your email (a) return tracking number (b) the reason for the return. If you have requested for an exchange, we will also let you know the availability of a replacement item.
We will only accept returned items that comply with our Returns Policy as follows:
Please take care when trying on your purchases and return them in the same condition you received them.
Once your item has been received and accepted by us, your refund of the purchase price will be completed via the original payment method. We are unable to refund any delivery and handling charges related to your purchase unless you had received (a) the item in a flawed or damaged condition or (b) a wrong item, in which case we will provide a full refund of your purchase.
All exchanges are subject to availability and limited to items of the same model.
If a replacement item is available, we will deliver the replacement item to you once your returned item has been received and accepted by us. We will bear the cost of delivering the replacement item to you, but you will be required to pay any applicable taxes and duties.